PRIVACY POLICY
HW Linen respects the privacy needs and concerns of our customers. This Privacy Policy is to inform you about what kinds of information we collect about you, how we use it, with whom it is shared and the choices you have regarding our use of that information.
We will not obtain personally identifying information about you unless you choose to provide such information to us voluntarily, online, or through other promotional activities. We will not sell or disclose any information that identifies you to a third party without your prior approval. HW Linen does not sell, trade or rent your personal information to others.
COLLECTION OF YOUR INFORMATION
Instances where personally identifiable information may be gathered include registration on our website, and purchases made on our website. The types of personally identifying
information we collect may include contact information (e.g., name, postal address, email address and phone number), credit card and ID verification information, information about your boat or boating preferences, as well as other relevant information.
When you visit us online, we also may collect certain non-personally identifiable information, such as the type of browser you are using, the domain name of your Internet service provider, which of our pages you access, how long you spend on each page, and aggregate data about the number of visits you make and the products and services in which you are interested. The information we learn from you during your visit helps us to improve our site, respond to your requests and customize your shopping experience with HW Linen.
USER OF YOUR INFORMATION
We know that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. Pleas note that we employ other companies and individuals to perform functions on our behalf. Examples include website hosting and development, fulfilling orders, delivering packages, sending postal mail and email, removing repetitive information from customer lists, analyzing data, providing marketing assistance, and processing credit card payments. They have access to personal information needed only to perform their
functions. We require companies with whom we contract for outsourced services to keep data received from us confidential and to use it only for the purposes indicated.
We may also release personally identifying information when we believe release is appropriate to comply with law or legal process (e.g. in response to a court order,
subpoena or a law enforcement agency’s request) or to protect the rights or property of HW Linen, our users, our marketing partners or others. This includes
exchanging information with other companies and organizations for fraud protection and credit risk reduction. In addition, in the event that all or substantially all of HW Linen stock and/or assets are transferred or sold to another entity, we may transfer personally identifiable information to the acquiring entity.
OPT-OUT
In the event you choose to opt out of our promotional communications, we will take all reasonable efforts to delete your personal information from our database as soon as reasonably possible. Please note that even if you chose to opt out of marketing communications, we will continue to send you important service-related communications (e.g., order confirmation or product safety information). However, these are not promotional in nature. Therefore, you should not expect that all of your personally identifiable information will be completely removed from our databases in response to your requests.
SECURITY
HW Linen uses the best security available for on-line purchasing. Your privacy and security are very important to us. When you click the “Add to Shopping Cart” button, HW Linen automatically checks to see that you have a secure connection. HW Linen uses Secure Sockets Layer (SSL), an encryption technology that works with the following browsers: Netscape Navigator, Google Chrome, Microsoft Internet Explorer, and AOL (America Online).
If your browser does not support SSL, you will need to upgrade to a new version of Netscape Navigator, Internet Explorer, Google Chrome, or AOL that does for on-line
purchases. Or, you may fax, mail or phone in your order.
As part of HW Linen’s privacy and security practices, we do not store your credit card number in your membership file or order history. We request you kindly provide us with your credit card number every time you make a secure transaction.
HW Linen is committed to treating your personal information in a confidential manner. We have put in place appropriate physical, electronic, and managerial procedures to safeguard and maintain data security, and correctly use the information we collect.
If you have any questions about our Privacy Policy, please email us at info@hwlinen.com.
SHIPPING POLICY
METHODS PAYMENT
We accept Master Card, Visa, American Express, Discover, Paypal and personal checks. We do not accept COD orders at this time. Open account orders available for Healthcare Providers, Practices and Schools. Contact us for details.
SALES TAX
Sales Tax is only applicable to orders being shipped to within New York State.
SHIPPING AND HANDLING
The shipping and handling charges are for a Standard (3-5 business day) delivery. Most orders are processed within one business day. Standard ground shipping typically takes 3-5 days depending on location and season (allow slightly more time during the winter holidays). All available shipping options for your order will be presented as you check out. We only ship to the continental 48 United States except for international shipments as outlined below.
ORDER CHANGES
To make changes to an order that has been submitted on our site, please call Customer Service Assistance at 844-954-6360. If your order has already shipped and if you would like to order additional items, please place a new order for the additional items on our site.
If you would like to cancel or exchange items, please follow our Return Policy. Shipping and handling charges are not refundable.
Please send returns to: 75A Lake Rd. Suite 214 Congers, NY 10920
The Return form must be included with your exchange or return, in order for credit to be applied. If your item was received damaged, please contact our customer support at 844-954-6360.
If you have questions regarding product quality, general information, or HW Linen, contact us at 844-954-6360 or email us at info@hwlinen.com.
SHIPPING POLICY
HW Linen will accept returns of most case quantities within 30 days after the delivery date. Broken case orders (Packs of 12), samples, and cut-to-order items as marked on the product page, may not be returned. Buyer is responsible for all return shipping costs. This includes shipping charges incurred by HW Linen for sending original orders with “free shipping” offers, or promotions for “Free Shipping” orders. This does not apply to a manufacturer defect or any error in your order.
Please read the conditions below before starting the return process.
To start the return process, please email us the order number, the items being returned, and the reason for the return. We will then issue you a RGA # (Return Goods Authorization Number) with instructions including the return address location to return the products. Please allow 1-3 business days for your RGA# to be generated and sent to you via email.
If, on rare occasion, your shipment arrives damaged, please email us pictures of the damaged items, along with your order information so we can send out replacement product(s) as soon as possible.
RETURN CONDITION
- Returns are accepted up to 30 days after delivery
- Returns are limited to case quantities only (Less-than-case quantities, samples and cut-to order items may NOT be returned)
- Returned items must be in new, unused, unwashed condition. Returns must contain all pieces in each case/bale and be packed in the original packaging.
- If the item is delivered defective, please email us ASAP with photographs. We will send you a replacement and pick up the item, and you will not be responsible for any additional charges in this case.
- Original Shipping Charges: Shipping charges incurred by HW Linen for sending the original order with “free shipping” offers, or promotions/discounted orders will be applied against the return credit.
- Return Shipping Charges: Once the order has been shipped, buyer is responsible for all return shipping charges, except in the event of defective product. Products must be returned to the correct warehouse location with an approved RGA/RMA number. Products returned to the wrong location will be subject to additional shipping charges and restocking charges of 25%.
- Restocking fees: 15% restocking fee for items unless otherwise noted. This amount will be deducted from your refund.
- Freight Line Products: All shipments damaged during the shipping process should be refused. Please inspect all packages thoroughly before acceptance. If you accept goods damaged during shipping there may be no way to return the goods for a refund.
- Please allow 1-3 business days to receive your RGA number.
- Please allow 7-10 business days after receipt for your credit to show up on your account.
Your satisfaction is important to us. If you need assistance or have any questions regarding HW Linen or our products, please contact us at:
844-954-6360
info@hwlinen.com